Terms and Conditions

Please read these Terms and Conditions ("Terms") carefully before using the website or services of PrimePath Solutions ("Company," "we," "us," or "our"). These Terms govern your access to and use of our website and the event planning services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or services.

1. Website Use

You may use our website for lawful purposes only. You agree not to use our website to transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable content. You may not attempt to gain unauthorized access to any portion of our website, our servers, or any systems or networks connected to our website. We reserve the right to terminate or restrict your access to our website at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to our business, other users, or third parties.

2. Service Eligibility

Our services are available to individuals who are at least 18 years of age and capable of entering into a legally binding agreement. By requesting our services, you represent and warrant that you meet this eligibility requirement. We reserve the right to decline service to any individual or organization at our discretion.

3. Consultation Requests

Submitting a consultation request through our website does not create a binding service agreement. It constitutes an expression of interest and a request for us to contact you to discuss your event planning needs. A formal service agreement is established only upon execution of a written contract signed by both parties and receipt of any required deposit. We reserve the right to accept or decline any consultation request at our sole discretion.

4. Client Responsibilities

Clients are responsible for providing accurate, complete, and timely information necessary for us to deliver our services. This includes but is not limited to event details, guest information, vendor preferences, budget parameters, and any special requirements. Clients must communicate changes to event plans, guest counts, or vendor preferences promptly. Delays or additional costs resulting from incomplete or inaccurate information provided by the client are the client's responsibility. Clients must also ensure that all required permits, licenses, or approvals for their event are obtained unless otherwise agreed upon in writing.

5. Payments and Fees

All fees for our services are outlined in your individual service agreement. A non-refundable deposit is required to secure our services and reserve your event date. The remaining balance is due according to the payment schedule specified in your service agreement. We accept payment by check, bank transfer, or other methods specified in your agreement. Late payments may be subject to a late fee as specified in your service agreement. We reserve the right to suspend or terminate services for accounts with outstanding balances.

6. Quotes and Estimates

Any cost estimates or quotes provided prior to a signed service agreement are preliminary and subject to change based on final event specifications, vendor availability, and market conditions. We make every effort to provide accurate estimates, but we cannot guarantee that final costs will not vary from initial estimates. We will inform you of any significant cost changes as early as possible and will seek your approval before incurring expenses beyond the agreed budget.

7. Scheduling and Event Dates

Event dates are reserved upon receipt of a signed service agreement and required deposit. We work with one client per event date when conflicts arise, and date reservations are made on a first-come, first-served basis. Changes to event dates must be requested in writing and are subject to our availability and any applicable rescheduling fees. We cannot guarantee availability for rescheduled events and will make every reasonable effort to accommodate date changes.

8. Third-Party Vendors

While we take care to work with reliable and reputable vendors, PrimePath Solutions is not responsible for the actions, omissions, errors, or failures of third-party vendors. We act as a coordinator and facilitator between you and your vendors but are not a party to vendor contracts unless otherwise agreed. We are not liable for vendor cancellations, quality issues, or other vendor-related problems, though we will make every reasonable effort to resolve such issues on your behalf. You are encouraged to review all vendor contracts carefully before signing.

9. Intellectual Property

All content on our website, including text, images, graphics, logos, and design elements, is the property of PrimePath Solutions or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our website content without our prior written consent. Event planning documents, timelines, vendor proposals, and other materials created by PrimePath Solutions for your event are proprietary materials and may not be shared with competing event planning services.

10. Limitation of Liability

To the fullest extent permitted by applicable law, PrimePath Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services or website. Our total liability to you for any claim arising from our services shall not exceed the total fees paid by you to PrimePath Solutions for the specific event giving rise to the claim. This limitation applies regardless of the form of action, whether in contract, tort, negligence, or otherwise.

11. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our website will be available at all times, free from errors or interruptions, or that results obtained from use of our services will meet your specific expectations.

12. Indemnification

You agree to indemnify, defend, and hold harmless PrimePath Solutions, its owners, employees, agents, and representatives from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your use of our services, your breach of these Terms, your violation of any applicable law or regulation, or any event you have contracted with us to plan. This indemnification obligation will survive the termination of your service agreement and your use of our website.

13. Cancellation Policy

Cancellations must be submitted to us in writing by email or certified mail. The effective date of cancellation is the date we receive your written notice. All deposits are non-refundable regardless of the cancellation date. Cancellations made more than 90 days before the event date may be eligible for a partial refund of fees paid beyond the deposit, less any non-recoverable expenses already incurred. Cancellations made within 90 days of the event date forfeit all fees paid. Please refer to our separate Refund Policy for complete details on refund eligibility and processing.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of West Virginia, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or related to these Terms or our services shall be brought exclusively in the state or federal courts located in Putnam County, West Virginia, and you hereby consent to the personal jurisdiction of such courts.

15. Dispute Resolution

In the event of a dispute arising from or related to our services or these Terms, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the parties are unable to resolve the dispute through negotiation within thirty (30) days of written notice of the dispute, either party may pursue resolution through mediation before a mutually agreed-upon mediator. If mediation is unsuccessful, either party may pursue their legal remedies through the appropriate courts as specified in the Governing Law section above.

16. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services following the posting of changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

17. Contact Information

If you have questions about these Terms and Conditions, please contact us: